Terms of use
Draft: this page has fields to fill in (marked in yellow) and should be reviewed by a lawyer before it goes live.
1. Who we are
dukuonline.com is run by DUKU Online: [FILL IN: legal name, NIPT, address]. Contact: info@dukuonline.com.
2. What this site is for
The site presents our marketing services for businesses: social media management, ads, websites and Google Maps. We serve businesses, not consumers. Nothing here is a binding offer.
3. Prices and agreement
Prices are in euro [FILL IN: including or excluding VAT] and may change. The final price, services and timings are set in the written agreement we make with each client before work starts. If the two differ, the written agreement applies.
4. Limited-time offers
Offers apply only within the dates shown on the site, once per business. The "setup and first month free" offer requires a 3-month commitment.
5. First 14 days risk-free
Within 14 days of the service starting, you can cancel with one WhatsApp message or email, with no penalty. [FILL IN: decide whether payments made outside an offer are refunded]
6. Examples and figures
The businesses shown on the site are illustrative examples, not clients. The figures come from third-party studies, cited with their source. We do not guarantee any number of customers, followers or sales: results depend on the business, the market and the budget.
7. Advertising
The client pays the advertising budget directly to the platforms (Meta, TikTok, Google). It is not included in our prices.
8. Client accounts
Profiles, the website, the Google listing and the ad account are created in the client's name and remain the client's property. We only have manager access, for as long as we work together.
9. Intellectual property
The text, design and logo of this site belong to DUKU Online. Instagram, Facebook, WhatsApp, TikTok and Google are trademarks of their owners; DUKU Online is an independent agency and is not affiliated with them.
10. Liability
We work to keep this information accurate and current, but we are not liable for unintended errors or for external sites our links lead to.
11. Governing law
These terms are governed by the law of the Republic of Albania. Disputes go to the competent Albanian courts.
12. Personal data
See our privacy policy.